PixVerse Growth Studio Terms of Paid Service

Last Updated: July 29, 2026

Effective Date: July 29, 2026

Thank you for your interest in the paid offerings of PixVerse Growth Studio. This document (the “Agreement”) constitutes a legally binding arrangement between you (the “User” or “you”) and MOTIVAI PRIVATE LIMITED, together with its affiliates (collectively, “PixVerse”, “we”, “our”, or “us”), regarding your use of any fee‑based features, applications, and web‑based platforms (individually and collectively, the “Paid Services”) made available by us.

Your access to and use of the Paid Services is subject to the terms set out below, as well as our overarching Terms of Service and Privacy Policy, all of which are incorporated by reference. To the extent of any inconsistency, this Agreement shall prevail with respect to the Paid Services.

BY USING THE PAID SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNEQUIVOCALLY ACCEPT ALL TERMS CONTAINED HEREIN. IF YOU DO NOT ACCEPT THESE TERMS IN THEIR ENTIRETY, YOU ARE PROHIBITED FROM ACCESSING OR USING ANY PAID SERVICES. As for the provisions of this Agreement which are (may be) material to your rights and interests, we have been used in bold form to specially remind you, please pay attention and focus on reference. You shall use Paid Services after you have fully read the provisions in bold and clearly understood them.

All clauses relating to disclaimers, indemnification, and limitations of liability shall survive termination of this Agreement for any reason.

Individuals under the age of 16 (or such higher minimum age as required by applicable laws of your country of residence) are not eligible to use the Paid Services. If you are a minor, you may only use the Paid Services under the direct supervision and with the explicit consent of your parents or legal guardians, who shall be deemed to accept this Agreement and any other related policies provided by us on your behalf.

We reserve the right to modify, substitute, or otherwise amend this Agreement at our discretion. Material changes will be communicated through the Website, via email, or through in‑app notifications with reasonable notice. If you do not agree to and do not accept the modification, replacement or upgrade of our services, you have the right to refuse or discontinue your use of our services. Your continued use of the Paid Services after the effective date of any such changes constitutes your acceptance of the updated terms.

1. DEFINITIONS AND INTERPRETATION

1.1 “Paid Services” means any and all fee‑based advantages, features, or content that PixVerse agrees to supply to you upon payment of the applicable charges, whether through Prepaid Wallet Balance or other permitted methods.

1.2 “Prepaid Wallet” (or “Wallet”) means the virtual account maintained by PixVerse that holds your prepaid balance. The Wallet is not a bank account, deposit account, or financial instrument; it is a record of your prepaid funds for use solely within the platform.

1.3 “Balance” means the amount of prepaid funds standing to the credit of your Prepaid Wallet, expressed in the currency designated by us. Balance has no cash value outside the platform and is not redeemable for fiat money except as expressly provided in this Agreement.

1.4 “Top‑up” means the act of adding funds to your Prepaid Wallet through a payment transaction processed by us or our designated payment processor.

1.5 “Order” means a specific purchase request for a product or service (e.g., video generation, advertising services) that you confirm, which results in a deduction from your Balance.

1.6 “Transaction Record” means the entry in your wallet ledger that reflects each Top‑up, deduction, refund, or adjustment, including the order ID, amount, currency, timestamp, and status.

1.7 “Refund Request” means a formal request initiated by you to obtain a refund of your remaining Balance, which automatically triggers the closure of your account as set forth in Section 4, except where expressly provided otherwise in this Agreement.

1.8 “User Account” means the profile you create to access the platform. For the purposes of this Agreement, a User Account is linked to a Prepaid Wallet.

1.9 “Validity Period” means, with respect to your Balance, the period during which the funds are available for use. Unless otherwise stated, Balance does not expire unless we notify you otherwise with at least 30 days’ prior notice.

1.10 “Affiliates” means any entity that directly or indirectly controls, is controlled by, or is under common control with MOTIVAI PRIVATE LIMITED. References to “we,” “our,” or “us” in this Agreement mean MOTIVAI PRIVATE LIMITED and AIVORA PTE. LTD (collectively, the “Affiliates”), either of which may provide, operate, support, or invoice for the Paid Services under this Agreement.

2. PREPAID WALLET AND TOP‑UP

2.1 Wallet Nature

2.1.1 Your Prepaid Wallet is a record‑keeping mechanism that allows you to store funds for future purchases of Paid Services. The Balance in your Wallet:

a) is not a deposit or investment;

b) does not accrue interest;

c) is not insured by any governmental agency;

d) cannot be transferred to another User Account or to a third party;

e) cannot be withdrawn or cashed out except through the refund process described in Section 4, subject to any rights you may have under applicable law, including but not limited to consumer protection laws in your country of residence.

2.1.2 The Balance constitutes a prepayment for Services to be provided by PixVerse. For the avoidance of doubt, the Balance is not a deposit, and nothing in this Agreement shall be construed as creating a debtor-creditor relationship between you and us in respect of the Balance. We manage prepaid funds in accordance with applicable laws, including, where required, separate management obligations under the laws of your country of residence. The Wallet Balance is limited-purpose platform credit, redeemable solely for PixVerse’s in-platform Paid Services and cannot be used for third-party off-platform payments or general circulation.

2.2 Top‑up Procedure

2.2.1 You may top up your Wallet at any time while logged into your User Account. The minimum and maximum Top‑up amounts, if any, will be displayed on the platform.

2.2.2 To initiate a Top‑up, you must select the amount and choose a payment method from the following options:

a) Credit/debit card (processed through our third‑party payment service provider, Stripe); or

b) Bank transfer (via virtual bank account details provided by Stripe).

2.2.3 For card payments, you will be redirected to a secure Stripe iframe or payment page to complete the transaction. For bank transfers, Stripe will generate a virtual bank account number and a unique reference code for you to transfer the funds. The Top‑up will be deemed successful only upon our receipt of confirmed settlement from Stripe.

2.2.4 Once we receive a successful payment confirmation via Stripe webhook (e.g., payment_intent.succeeded), we will credit the corresponding amount to your Balance and create a credit entry in your Transaction Record. The status of the Top‑up will be updated to “SUCCESS”.

2.2.5 If a bank transfer is not settled within the time period specified by Stripe (usually a few business days), the pending Top‑up will expire and no balance will be added.

2.2.6 All Top‑up transactions are subject to the terms and conditions of our payment processor (Stripe). You agree to comply with Stripe’s applicable policies. We are not responsible for any delays or errors caused by Stripe or your financial institution.

2.3 Payment Processing Fees

2.3.1 We may charge a processing fee for Top‑ups, which will be disclosed at the time of your transaction. Such fees are non‑refundable except as part of a full refund of your Balance.

2.3.2 Any additional transaction fees imposed by the payment processor are not included in the prices displayed on our platform and shall be your sole responsibility.

3. USE OF BALANCE – CONSUMPTION AND ORDERING

3.1 General Principles

3.1.1 Your Balance may be used exclusively to purchase Paid Services offered by PixVerse on the platform. Balance cannot be used for peer‑to‑peer transfers, cash withdrawals, or as a general‑purpose payment instrument.

3.1.2 All purchases are made through Orders. When you confirm an Order for a specific product or service (e.g., advertising video generation, managed advertising services, creative optimization, etc.), the system will:

a) calculate the Order amount based on the fixed price displayed on the platform;

b) verify that your Wallet Balance is sufficient;

c) if sufficient, deduct the Order amount from your Balance;

d) generate an Order confirmation and a Transaction Record;

e) initiate the delivery of the Paid Services.

If your Balance is insufficient, you will be prompted to Top‑up before completing the Order. If you choose not to recharge your Balance, we will suspend the provision of the Paid Services until your Balance is sufficient to cover the applicable charges. Once sufficient Balance becomes available.

3.2 Current Paid Services

3.2.1 At present, Wallet Balance may be used to purchase advertising video generation services with various specifications with a fixed price displayed on the platform.

3.2.2 The platform may also offer other digital marketing services, including but not limited to:

Each such service will have its own pricing model (fixed fee, recurring fee, or quotation‑based) as set forth on the platform at the time of purchase.

3.3 Order Confirmation and Transaction Records

3.3.1 Your confirmation of an Order constitutes a binding agreement to purchase the selected Service and authorises PixVerse to deduct the applicable amount from your Wallet Balance.

3.3.2 Each completed deduction generates a Transaction Record that includes at least:

a) Order ID;

b) Transaction ID;

c) Product/Service type;

d) Deducted amount and currency;

e) Transaction timestamp;

f) Transaction status (e.g., “COMPLETED”, “FAILED”, “REFUNDED”).

3.3.3 All Transaction Records are available in your Wallet Transaction History, which can be accessed through your account dashboard. We recommend that you review these records regularly. If you identify any discrepancies, you must notify us within 30 days (or such longer period as required by applicable law in your country of residence). Upon receiving your notice, we will verify your identity, assist you in reviewing the accuracy of the relevant records, and, where appropriate, make corrections within a reasonable period of time. If you fail to notify us within the applicable period, the Transaction Records will be deemed accurate and accepted by you.

REFUND AND ACCOUNT CLOSURE

4.1 Right to Refund and Consequence

4.1.1 You may request a refund of your remaining Wallet Balance at any time. However, a refund request automatically and irrevocably triggers the permanent closure of your User Account. This is a material condition of using the Prepaid Wallet.

4.1.2 By requesting a refund, you acknowledge and agree that:

a) your access to all Paid Services and any accrued benefits will cease;

b) your User Account and relevant information will be deleted, and you will no longer be able to log into your account;

c) any promotional benefits, or subscription entitlements (if applicable) will be forfeited without compensation;

d) you will not be able to create a new account using the same credentials or identity without our express permission.

4.2 Refund Processing

4.2.1 Upon receipt of a valid refund request, we will:

a) freeze your Wallet (no further Top‑ups, deductions, or transactions);

b) initiate the refund process for the full remaining Balance (or partial, if you specify and applicable).

4.2.2 Refunds will be processed through the original payment method(s) used for Top‑ups. If multiple payment methods were used, refunds will be allocated proportionally or otherwise in accordance with Stripe’s applicable refund rules and procedures.

4.2.3 Refund amounts are subject to any transaction fees already incurred.

4.2.4 Upon successful refund confirmation, we will proceed with permanent account closure, revoke all your active sessions, disable your login credentials, archive your user data (we will retain data for legal and compliance purposes but it will no longer be accessible to you), and mark your account as “CLOSED”.

4.3 Failure and Rollback

4.3.1 If Stripe’s online refund fails (e.g., due to expired card, bank rejection, or API error), we will initiate the offline refund process as follows:

a) within 5 business days after confirming the online refund failure, we will notify you via your registered email address and request that you provide alternative payment information (including but not limited to alternative credit/debit card details or bank account details) to receive the refund;

b) you shall provide the requested payment information within 20 business days of our notification;

c) upon receipt of valid payment information, we will complete the refund transfer within 10 business days through a third-party payment service provider;

d) if you fail to provide the requested payment information within the period set out in sub‑paragraph (b) above, we will retain the refund amount as an unclaimed Balance associated with your account. You may claim such unclaimed Balance at any time by contacting us at the email address set out in Section 13, subject to identity verification;

e) any bank transfer fees incurred in connection with offline refunds under this Section 4.3.1 shall be borne by us, provided that such fees do not exceed a reasonable proportion of the refund amount.

4.3.2 If the refund succeeds but the account closure job fails (e.g., because of system error), we will retry the closure job until successful. You will not be able to access the account in the meantime.

4.4 Partial Refunds

We may, at our discretion, allow partial refunds for specific Orders (e.g., if a Paid Service is not successfully delivered). Such partial refunds do not automatically close the account; they will be credited back to your Wallet Balance. However, a refund of the entire remaining Balance is always treated as a request for full refund and triggers closure.

4.5 Special Provisions for EU Consumers

4.5.1 If you are an EU Consumer, you have the right to withdraw from your Top‑up transaction within 14 days of the date of the Top‑up, without giving any reason and without incurring any costs, in accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

4.5.2 To exercise your right of withdrawal, you must notify us of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post or email) to the contact address set out in Section 13 before the 14‑day withdrawal period expires.

4.5.3 If you exercise your right of withdrawal in accordance with this Section 4.5, we will refund the full remaining Balance in your Wallet within 14 days of receiving your withdrawal notice, using the same means of payment as you used for the original Top‑up transaction.

4.5.4 For the avoidance of doubt, your exercise of the right of withdrawal under this Section 4.5 shall not trigger the permanent closure of your User Account under Section 4.1.

4.5.5 The rights set out in this Section 4.5 are without prejudice to any other rights or remedies available to you under applicable consumer protection laws in your country of residence.

4.6 Special Provisions for Japanese Residents

4.6.1 If you are a Japanese Resident, you acknowledge and agree that the refund-and-closure mechanism set out in Section 4.1 of this Agreement does not apply to you.

4.6.2 Nothing in this Section 4.6 shall be construed to limit or exclude any statutory rights you may have under the laws of Japan, including under the Act on Settlement of Funds (資金決済に関する法律).

4.7 Special Provisions for Korean Residents

4.7.1 If you are a resident of the Republic of Korea, you have the right to request a refund of your remaining Wallet Balance in accordance with the Electronic Financial Transactions Act of Korea (전자금융거래법).

4.7.2 Any refund request under this Section 4.7 shall be processed in accordance with the procedures set forth in Section 4 of this Agreement. For the avoidance of doubt, a refund request under this Section 4.7 shall automatically and irrevocably trigger the permanent closure of your User Account as set forth in Section 4.1.

4.7.3 We will notify you of any material changes to the refund process at least 7 days prior to the effective date of such changes, and will publish refund-related information on our official website for at least 30 consecutive days from the effective date of such changes, in compliance with the Electronic Financial Transactions Act of Korea.

4.8 Special Provisions for UK Residents

4.8.1 If you are a resident of the United Kingdom, nothing in this Agreement shall affect your right to request a refund of the full value of any unused e-money within six years from the end of your contract with us, in accordance with the Electronic Money Regulations 2011 and the FCA’s guidance.

4.8.2 For the avoidance of doubt, a refund request under this Section 4.8 shall not trigger the permanent closure of your User Account if such closure would be inconsistent with your rights under UK law. Pending our reasonable determination of whether such inconsistency exists, your User Account shall remain active and shall not be permanently closed solely by reason of the refund request. The permanent closure, if any, shall only take effect after we have confirmed with you or otherwise reasonably concluded that such closure is consistent with your rights under UK law.

5. LEDGER, RECONCILIATION, AND COMPLIANCE

5.1 Reconciliation

You may request a reconciliation report for your Wallet activities. We will provide reasonable assistance to match your Transaction Records with Stripe’s payment history, provided that such requests are made within a reasonable time and not unduly burdensome.

5.2 KYC/AML and Data Compliance

5.2.1 To comply with applicable anti‑money laundering (AML) and know‑your‑customer (KYC) regulations, we may require you to provide identification documents, proof of address, or other information before processing certain Top‑ups or refunds. Failure to provide such information may result in suspension of your Wallet Balance.

5.2.2 All personal data processed in connection with your Wallet is subject to our Privacy Policy and applicable data protection laws (including but not limited to PDPA, GDPR). We will not share your information with third parties except as necessary to process payments or comply with legal obligations.

6. CHARGES, FEES, AND TAXES

6.1 The prices for Paid Services are displayed on the platform at the time you place an Order. Prices may change from time to time and we will notify you at least 30 days before any such changes become effective. Any price changes will not affect Orders that have already been confirmed prior to the effective date of the price change.

6.2 You are responsible for any taxes, duties, or similar charges imposed by applicable laws and regulations in connection with your Top‑ups or purchases. We may collect and remit such taxes or charges where required by applicable law.

6.3 We reserve the right to suspend your Wallet or your use of our Paid Services if you fail to pay any outstanding amounts (e.g., chargebacks, insufficient funds) or if we discover fraudulent activity.

7. OBLIGATIONS OF CONDUCT AND CONTENT

7.1 When using the Paid Services, you must comply with our general Terms of Service, including conduct restrictions.

7.2 You are expressly prohibited from:

a) exploiting system vulnerabilities to gain unauthorised Balance or benefits;

b) using the Wallet for money laundering, illegal transactions, or any unlawful purpose;

c) reverse engineering or circumventing security measures;

d) transferring, selling, or commercialising your Wallet Balance without our prior written consent;

e) violating the principle of good faith through any improper means or in any unreasonable manners;

f) infringing upon our or others’ lawful rights and interests;

g) violating applicable laws, regulations and national policies.

You warrant that any content you generate or upload using our Services does not infringe third‑party rights and complies with applicable laws. We are not responsible for your unlawful acts.

8. SUSPENSION AND TERMINATION

8.1 Your Wallet and access to Paid Services may be suspended or terminated if:

a) you voluntarily request closure (via refund);

b) you breach this Agreement or other policies provided by us;

c) we are required by law or due to force majeure;

d) we reasonably suspect fraudulent or unauthorised use.

8.2 Upon suspension, you will be notified via email or platform’s pop-up, and may be unable to Top‑up or consume until the issue is resolved.

8.3 Upon termination of your account (other than termination resulting from a refund request), we may retain your data for a reasonable period according to the applicable laws. We may refund any remaining Balance in your account (without interest) or apply such Balance as an offset against any amounts you owe us.

9. LIMITATION OF LIABILITY

9.1 PixVerse shall not be liable for:

a) any loss of Balance due to your failure to safeguard your login credentials;

b) any delays, errors, processing failures, or other issues arising from Stripe or your bank;

c) any unauthorised transactions if you have shared your account details;

d) any indirect, incidental, or consequential damages arising from the improper use of the Wallet or Paid Services.

9.2 Our total liability to you for any claim arising out of this Agreement shall not exceed the total amount paid by you for Top‑ups in the 12 months preceding the claim (or, if greater, the amount of your Wallet Balance at the time of the claim).

9.3 In the event of service unavailability attributable to our fault, we may extend the Validity Period of your Balance at our discretion.

9.4 We do not guarantee uninterrupted or error‑free operation of the Wallet, and we disclaim all warranties, except those expressly stated in this Agreement and other related policies provided by us.

10. INDEMNIFICATION

You agree to indemnify and hold harmless PixVerse and its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising out of:

a) your violation of this Agreement;

b) your use of the Wallet or Paid Services in a manner not authorised;

c) your infringement of any third‑party rights.

11. USE BY MINORS

Individuals under 16 (or the applicable minimum age) may not use the Wallet or Paid Services. If you are under the age of 16, you may only use the platform and related services under the supervision and guidance of your parents or legal guardian, and with their consent. If you are a resident of the European Union, you must be at least 16 years old to use the Wallet and Paid Services, or such lower age as may be permitted by the laws of your country of residence where the age of digital consent is set lower than 16 under Article 8(1) of the General Data Protection Regulation (GDPR). If you are a resident of the Republic of Korea, you must be at least 19 years old to use the Wallet and Paid Services, or you may only use them with the consent of your legal guardian.

12. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be governed by the laws of [Singapore]. Any dispute arising out of or in connection with this Agreement shall be resolved through amicable negotiations, and if not resolved, through binding arbitration in accordance with the rules of SIAC, conducted in English in Singapore. The arbitration award shall be final and binding on both parties. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

Notwithstanding the foregoing:

(a) if you are a resident of Singapore, nothing in this Section 12 shall affect your right to refer any dispute to the Financial Industry Disputes Resolution Centre (FIDReC) in accordance with its applicable rules and procedures, provided that we are required by the Monetary Authority of Singapore to subscribe to FIDReC;

(b) if you are a resident of the European Union, nothing in this Section 12 shall limit or exclude any rights you may have to bring proceedings in the courts of your country of residence under applicable consumer protection laws；

(c) if you are a resident of any jurisdiction where mandatory consumer protection laws would prohibit the arbitration clause set forth in this Section 12, nothing in this Section 12 shall limit or exclude any rights you may have to bring proceedings in the courts of your country of residence under such mandatory laws.

13. CONTACT INFORMATION

For any questions, complaints, or requests regarding this Agreement or your Wallet, please contact us via email address: growth-studio@pixverse.ai

We will review your inquiry and respond as soon as reasonably possible after verifying your identity.

14. MISCELLANEOUS

14.1 This Agreement constitutes the entire agreement between you and PixVerse concerning the Paid Services and supersedes all prior communications.

14.2 If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

14.4 You may not assign this Agreement or any rights hereunder without our prior written consent. We may assign this Agreement to an affiliate or successor in interest.

14.5 Nothing in this Agreement limits or excludes any consumer rights, remedies, or protections that cannot be lawfully limited or excluded under the mandatory laws applicable to you. If you are a consumer, you may benefit from mandatory protections provided under the laws of your country or region of residence, regardless of the governing-law clause set forth in this Agreement.

14.6 If you are a resident of a jurisdiction that requires licensing, registration, or authorization for the operation of prepaid wallets or electronic money services, you acknowledge that your access to and use of the Paid Services may be subject to additional regulatory requirements in your jurisdiction. We reserve the right to restrict or suspend access to the Wallet and Paid Services for residents of any jurisdiction where we determine, in our sole discretion acting in good faith and on reasonable grounds, that continued operation would require licensing or registration that we do not hold.