Privacy Policy

PixVerse, including its products, services, applications, software, platforms, websites, and related features (collectively, the “Services”), is operated by MOTIVAI PRIVATE LIMITED (“we,” “us,” or “our”). We respect your privacy and are committed to processing personal data in accordance with applicable data protection laws and regulations.

This Privacy Policy (the “Policy”) describes how we collect, use, disclose, store, protect, and otherwise process personal data in connection with your access to and use of the Services and the Website. Please read this Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

If you do not agree with this Policy, you should not access or use the Services or the Website. By accessing or using the Services or the Website, you acknowledge that you have read, understood, and agree to the processing of your personal data as described in this Policy.

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will become effective upon posting the updated Policy on the Website. Your continued access to or use of the Services or the Website after such posting constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically for the latest information.

1. How We Collect and Use Your Personal Data

1.1 How We Collect Your Personal Data

Personal information refers to any type of information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymised. We may collect your personal data when you use our products or services or interact with us. Different types of data will be collected, depending on the service you use and your interactions with us. In some cases, you can choose not to provide such data, but this may prevent us from providing you with corresponding products or services, or may mean that we cannot respond to or resolve any issues you have raised. The personal and sensitive user data we collect includes but is not limited to:

Personal identifiers (such as name, email address)
Device identifiers
Camera data (when you use camera-related features)
App usage data and analytics
Device information and other installed apps list

When providing you with related products or services, we may also collect and summarise statistics, such as website visits, app downloads, and product sales volume, to understand how our products and services are used. For the purposes of this Policy, the preceding statistics are regarded as non-personal data. We will try our best to isolate your personal data from non-personal data and use them separately. The personal data mixed with non-personal data will still be treated as personal data.

When you use features that allow uploading photos with faces, we may temporarily extract facial data from your images to generate AI-powered videos based on your instructions. This data is used solely for the video generation process, is not stored or shared with third parties, and is permanently deleted once processing is complete.

We will collect and use your personal data only for the purposes described in this Policy and Product Privacy Notice. The following are some examples of personal data we may collect:

(1) Personal data that you provide to us

You need to register an ID of this website to enjoy certain functions or services. When you register an ID of this website or log in to your ID, we may ask you to provide relevant personal data.

Some of our products allow you to communicate and share information with others. When you use our product to share contents with your family and friends, you may need to create an open ID profile, which includes your nickname and avatar. We may also collect information about your family and friends, such as their names, email addresses, and phone numbers. We will take appropriate and necessary measures to ensure their communications security.

(2) Information that we collect when you use services

When you use our products and services, we will collect your device information and how you and your device interact with our products and services. Such information includes:

a. Device and app information, such as the device name, device identifier, device activation time, hardware model, operating system version, app version, software identifier, and device and app settings (such as region, language, time zone, and font size).

b. Mobile network information, such as the public land mobile network (PLMN) provider ID, geographical location (cell ID of the area where the device is located), and Internet protocol (IP) address.

c. Log information. When you use our services or view content provided by us, we will automatically collect and log some information, such as the time of access, access count, IP address, and event information (such as errors, crashes, restarts, and updates).

d. Location information. When you access certain location-based services, we will collect, use, and process the approximate or precise location of your device. Such information may be obtained through the GPS, WLAN, or service provider network ID. We will ask you whether you want to enable location services. You can refuse to share your location by disabling the corresponding permission.

e. Information stored in the cloud. For example, the information you upload to the cloud will be stored on the servers for rapid access and sharing between devices. No one has access to such information without your permission.

(3) Information from third-party sources

When permitted by local laws, we may also obtain other information about you, your device, or service usage from public or legitimate commercial sources. For example, we obtain your information from the third party when you log in to our website through a third-party social media account, or when your contact information is uploaded by others who use our communication services.

1.2. How We Use Your Personal Data

We use your personal data only on a legal basis. According to applicable local laws, we may use your personal data for the following purposes under one of the legal bases: your consent; necessary to perform/enter into a contract between you and us; necessary to protect the legitimate interests of you or others; necessary to fulfil legal obligations; and necessary to protect the legitimate interests of enterprises:

(1) Register and activate our products or services that you have purchased;

(2) Register your ID of this website so that you can enjoy a wider range of functions;

(3) Deliver, activate, or verify the products and services you have requested, or perform changes and provide technical support and after-sales services for such offerings at your request;

(4) Notify you of operating system updates and installations;

(5) Provide individualized user experience and content;

(6) After obtaining your consent or receiving your request, send you information about products and services you might be interested in, invite you to our market surveys, or send marketing information to you;

(7) Carry out internal audit, data analysis, and research; analyse business operation efficiency and measure market shares; and improve our products and services;

(8) Troubleshoot problems after you send error details to us;

(9) Synchronise and store the data you have uploaded or downloaded, as well as the data needed for upload and download operations;

(10) Improve our loss prevention and anti-fraud programs;

(11) Comply with applicable local laws/regulations,or comply with legal government requirements.

1.3. Data Security and Transfer

We handle all personal and sensitive user data securely, including:

Using modern encryption technologies (such as HTTPS) for data transmission
Implementing runtime permissions for accessing Android permission-controlled data
Never selling personal and sensitive user data to third parties

“Selling” means exchanging or transferring personal and sensitive user data to third parties for monetary compensation. User-initiated data transfers (e.g., when a user uses an app feature to transfer files to a third party) are not considered selling.

2. How We Use Cookies and Similar Technologies

We may use cookies, pixel tags, web beacons, and other local storage technologies on its websites, online services, emails, and advertisements. The information collected through cookies and similar technologies is regarded as non-personal data. However, if local laws treat IP addresses or similar identifiers as personal data, we will also treat them as personal data. In some cases, we mix the non-personal data collected by using these technologies with the personal data we hold. For the purposes of this Policy, we will regard the mixed data as personal data.

2.1. Cookies

A cookie is a text file created by a web server and stored on a computer or mobile device. The content of a cookie can only be retrieved or read by the server that created the cookie. Cookies are unique to the browser or mobile application you are using. They usually contain identifiers, site names, numbers, and characters.

Cookies are sometimes stored on computers or mobile devices to improve user experience, including:

(1) Necessary cookies:

Login and verification. When you use your ID to log in to this website, cookies can help you navigate from page to page, without having to re-log in on each page.
Storage of your preferences and settings. Websites can use cookies to save personal settings, such as the language, font size and other browsing preferences on your computers.

(2) Analysis cookies: Statistical analysis. With cookies, we can collect information about your use of our websites, including recording a single visit (using a session cookie) or multiple visits (using a persistent cookie).

(3) Advertisement cookies: Interest-based advertisement. With cookies, we can collect information about your online activities, discover your interests, and deliver highly relevant advertisements to you.

You can manage or delete cookies based on your own preferences. You can clear all cookies stored on your computer, and most web browsers provide the option to block cookies. For details about how to change the browser settings, contact the browser provider.

If you clear cookies, you will need to change your settings every time you visit our websites. Please note that some of our services may require the use of cookies. In this case, disabling cookies may affect all or part of the services provided.

2.2. Website Beacons and Pixel Tags

In addition to cookies, we may also use other similar technologies on our websites, such as web beacons and pixel tags. A web beacon is typically an electronic image embedded into a website or email to identify your device cookies when you access the website or email. Pixel tags enable us to send emails in a way that is readable to you and find out whether an email has been opened.

We and our third-party partners use such technologies for a variety of purposes, including analysing service usage (in conjunction with cookies) and providing more satisfactory content and advertisements to you. For example, an email sent to you by us may contain a click-through URL which links to our website. If you click the URL, we will track your visit to help us understand your preferences for products and services and improve customer services.

2.3. Other Local Storage

We and our third-party partners may use other local storage technologies, such as local shared object (also known as “flash cookies”) and HTML5 local storage, in certain products and services. Similar to cookies, these technologies store information on your device and can record some information about your activities and preferences. However, these technologies may use different media from cookies. Therefore, you may not be able to control them using standard browser tools and settings.

2.4. Do Not Track

Many web browsers provide the Do Not Track feature that can send Do Not Track requests to websites. Major Internet standardisation organisations have not established policies to specify how websites should deal with these requests.

Currently, we do not allow you to change the cookie processing ways based on the Do Not Track settings or other similar features you have selected.

3.1. Entrusting

In some cases, we may entrust other companies to process your personal data on behalf of us. For example, we may entrust another company for hotline support, sending emails, and providing technical support. Such companies may only use your personal data to provide services on behalf of us.

We will enter into a strict entrusting agreement or personal data processing terms with the entrusted party. The entrusted party is obligated to process related personal data in accordance with this Policy and our instructions, and take relevant confidentiality and security measures to ensure personal data security.

Sharing refers to the process in which we provide personal data to other personal data processors, and both parties can independently determine the data processing purposes and methods. We will not share your personal data with external parties, except in the following cases:

(1) Sharing with your consent: After obtaining your consent, we will share your authorised personal data with third parties designated by you.

(2) Sharing under statutory circumstances: We may share your personal data in accordance with laws/regulations, litigation resolution requirements, or legal requirements of administrative and judicial authorities.

(3) Sharing with our affiliates: Your data may be shared with our affiliates. We will share your data with our affiliates only for specific, definite, and legitimate purposes. We will only share data necessary for providing services. For example, in order to avoid repeated registration of IDs, we need to verify the global uniqueness of the account to be registered.

(4) Sharing with business partners: To ensure the quality of services provided to you, we may share your order, account, device, and location information with our third-party partners. However, we will only share your personal data for legitimate, appropriate, necessary, specific, and definite purposes.

We will perform security assessment on the sharing behaviour and personal data receivers, and sign a data protection agreement or strict non-disclosure agreement with them, requiring them to abide by this Policy and take appropriate confidentiality and security measures when processing your personal data.

3.3. Transfer

If personal data transfer is involved due to merger & acquisition, division, dissolution, or bankruptcy, we will send prior notifications to you to specify the receivers’ names and contact information, and require them to abide by this Policy when processing your personal data. The receiver who attempts to change the original processing purpose or method shall obtain your consent again.

3.4. Public Disclosure

We will disclose your personal data in the following cases:

(1) After obtaining your consent;

(2) On legal or reasonable grounds: We may disclose your information when required by laws, legal procedures, litigation, or public and government authorities.

(3) To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.

(4) To fulfill the purpose for which you provide it.

(5) For any other purpose disclosed by us when you provide the information.

(6) If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our company, our customers, or others.

4. How We Protect Your Personal Data

The security of your personal data is important to us. We have adopted standard industry practices to protect your personal data from unauthorised access/disclosure/use/modification, damage, or loss. To this end, we take the following measures:

4.1. We take all reasonable and feasible measures to ensure that the personal data collected is minimal and relevant to what is necessary in relation to the purposes for which they are processed. We will retain your personal data for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. 4.2. We use cryptographic technologies to ensure the confidentiality of data transmission and storage, and implement trusted protection mechanisms to protect data and data storage servers from attacks. 4.3. We deploy access control mechanisms to permit only authorised access to your personal data. In addition, we limit the number of authorised personnel and implement hierarchical permission management based on service requirements and personnel levels. Access to personal data will be logged and reviewed by authorised personnel on a regular basis. 4.4. We carefully select business partners and service providers and incorporate personal data protection requirements into commercial contracts, audits, and appraisal activities. 4.5. We organise security and privacy protection training courses, tests, and publicity activities to raise employees’ personal data protection awareness.

We are fully committed to protecting your personal data. Nevertheless, no security measure is perfect, and no product, service, website, data transmission, computer system, or network connection is absolutely secure.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

If any personal data security incident occurs, we will notify you, pursuant to local legal requirements, of the basic information about the security incident and its possible impact, measures that we have taken or will take, suggestions about active defence and risk mitigation, and remedial measures. The notification may take the form of an email, text message, push notification, etc. When it is difficult to inform data subjects individually, we will take appropriate and effective measures to release a Security Notice. In addition, we will also report the handling status of personal data security incidents as required by supervisory authorities.

5. How You Can Manage Your Personal Data

5.1. Personal Data Subjects’ Rights, Such as Access, Correction, and Deletion

According to local laws, personal data subjects or their agents can submit requests for exercising data subjects’ rights (referred to as “requests”) to us.

(1) Requesting methods and channels

Data subjects’ requests must be submitted in writing. The requests are equally valid even if the requester does not specify the laws on which the requests are based. In general, verbal requests are not valid unless otherwise permitted by local laws.

Data subjects’ requests can be submitted through this website. If a data subject initiates a request via email, online customer service or other channels, we will instruct the data subject to raise an official request through one of the aforementioned channels to facilitate progress communication and result feedback.

(2) Validity of requests

Most laws require data subjects to comply with specific requirements when they initiate requests. This Policy requires data subjects to:

a. Submit requests through dedicated request channels (namely, this website).

b. Provide sufficient information for us to verify their identities (to ensure those who initiate the requests are the data subjects themselves or those authorised by them).

c. Ensure that their requests are specific and feasible.

(3) Request processing period

We will make every effort to respond within a necessary and reasonable time frame upon receiving a request to access personal data.

(4) Request results

After a request is submitted, the following may occur:

a. The request is rejected.

Requests from data subjects may be declined in the following situations, including but not limited to:

(a) Local laws do not grant relevant rights to data subjects;

(b) The identity of the requester cannot be verified;

(d) The requested information is related to the compensation that we will make or receive as a result of an ongoing dispute, and the disclosure of such information is likely to damage our interests;

(e) The retained information is used for statistical and research purposes only, and the publication of statistics and research results does not reveal personal identities;

(f) Other situations stipulated by laws.

If we decline a request from a data subject, we will provide the requester with a formal explanation.

b. The request is accepted.

If none of the situations described in (1) occurs, we will honor the request of the data subject. To increase the likelihood that the request will be accepted, please provide as detailed information as possible when submitting your request, such as the request type, specific content, information about the information holder (such as the account name you use for our products and services), and time frame in which the information was generated or processed (requests within a shorter period of time have a higher likelihood of being accepted).

(5) Special notes

a. Only legal guardians or legally authorised persons have the right to access the personal data of others.

b. Most laws/regulations specify the circumstances under which an organisation may not provide data to data subjects. These cases include scenarios when providing data may undermine ongoing efforts against terrorism; when the data subject has made repeated requests, or when obtaining and providing such information would consume disproportionate resources.

c. Typically, we will not provide the following information:

(a) Information about others: Requests from data subjects may involve other individuals besides the data subject. We will not provide such information, unless authorised by the relevant individuals.

(b) Repeated requests: If the data subject initiates the same or similar requests related to one data subject for multiple times, and the data has not changed since the last time we provided the data, we will not provide a copy of the data in most cases. Additionally, we have no obligation to provide information that has been publicly available.

(c) Confidential opinions: We are not obligated to provide the requested information if such information is a confidential opinion.

(d) Special documents: We will not disclose any special information in response to requests for accessing personal data. Typically, special information includes any confidential documents (such as attorney/client communication), and information that obtains or expresses a corresponding legal opinion (irrespective of whether it is related to the lawsuit itself or related to information from court proceedings).

If allowed by applicable laws, you have the right to withdraw your consent at any time when we process your personal data based on your consent. However, the withdrawal of consent shall not affect the lawfulness and effectiveness of your personal data processing based on your consent before the withdrawal is made, or affect any data processing based on another justification other than your consent.

6. How We Process the Personal Data of Minors

The Services are not directed to children and are intended solely for individuals who are at least 16 years of age.

For purposes of these Terms and this Privacy Policy, a “Minor” means any individual under the age of 16, regardless of jurisdiction. Individuals under the age of 16 must not access or use the Services under any circumstances.

Any access to or use of the Services by a Minor is strictly prohibited. If a Minor accesses or uses the Services, such access or use must occur only with the involvement, supervision, and consent of a parent or legal guardian. By permitting a Minor to access or use the Services, the parent or legal guardian represents and warrants that they have reviewed and agreed to this Privacy Policy on behalf of the Minor and accept full responsibility for the Minor’s use of the Services.

We may collect limited personal data necessary to operate, maintain, and secure the Services, including account credentials (such as username and password), date of birth, device and technical information (such as device identifiers and IP address), and usage or activity data (such as content viewed and time spent using the Services). Such data is used solely for providing and maintaining the Services, ensuring safety and security, and improving service performance.

Minors are not permitted to publicly disclose personal information or to interact with other users through the Services. We do not sell or share Minors’ personal data, nor do we use such data for targeted advertising or precise geolocation.

A parent or legal guardian may withdraw consent and request the deletion of the Minor’s personal data at any time by contacting us at support@pixverse.ai. Upon receiving such a request, we will take reasonable steps to delete the relevant personal data, subject to any legal obligations to retain certain information.

7. Links to Third-Party Websites, Products, and Services

To ensure smooth user experience, this website, our products, and services may contain links to third-party websites, products, and services. Our products and services may also use or provide products or services from third parties. We do not have control over third-party websites, products, and services, but you can choose whether to access these links.

We also have no control over the privacy or data protection policies of third parties, as such third parties are not bound by this Policy. Before submitting personal data to third parties, please read and refer to their privacy or data protection policies.

8. International Data Transfer

We are headquartered in Singapore and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. Before transferring any of your Data outside of Singapore, we will take appropriate steps to ensure that the recipient is bound by legally enforceable obligations to provide to the transferred personal data a standard of protection.

9. Updates to This Policy

We reserve the right to update this Policy at any time. This Policy may be updated from time to time. For the latest version, please visit our official website. If major changes are made to this Policy, we may notify you through different channels, for example, posting a notice on our website or sending you direct notification.

10. How to Contact Us

If you have any questions, comments, or suggestions, please contact us via the online customer service or via email to support@pixverse.ai.

For any compliance or legal-related inquiries, please reach out to us at compliance@pixverse.ai. We’ll be happy to assist you!

Generally, we will answer your questions within the time frame specified by laws/regulations. If you are not satisfied with our reply, especially if you feel that our personal data processing has violated your legal rights and interests, you can submit complaints or report to local privacy protection regulators.

Updated on February 9, 2026